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How to Change Mobile Number in SBI Online

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How to change mobile number in SBI ?

Do you want to change/Update your registered Mobile no in SBI ? Well you can do it online. No need to visit your branch. In this article we will learn that. As you know that a working mobile no is very important in online SBI banking. Every time you use online banking or your debit card for shopping or sending money to someone, SBI send you an OTP that you have to use to complete your transaction. So it is very important that you have a working phone no registered with SBI.

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Just in few steps you can change your Mobile no. Lets get started.

STEP-1 Go to www.onlinesbi.com and login with your username and password.

STEP-2 Go to My account & Profile > Profile > Personal Detail/Mobile ( see pics below )

STEP-3 Now you have to enter your profile password. ( if you have forgotten your password you can click I forgot my profile password link and create new profile password )

STEP-4 On the next screen Name, Email ID, Mobile no. will be displayed. You have to click the link Change Mobile Number Domestic only (Through OTP/ATM/Contact Centre )

STEP-5 On the next screen you have to Enter New Mobile twice and click Submit.

A pop-up message to confirm and verify your mobile no will appear on screen. click OK.

STEP-6 Now for approving your updated mobile no, you have to select anyone from Three different options.

  • By OTP on both the Mobile Number ( You will get OTP on both Old and New mobile no, and send a SMS from both mobile numbers. )
  • IRATA : Internet Banking Request Approval through ATM ( If you do not have your old mobile no. )
  • Approval through Contact Centre

Note:- Procedure is same for all three options up until card detail.

After you click on proceed Your bank accounts will be shown (if you have more then one account select one ) > Then on next screen ATM card ( Both active and inactive ) associated with your selected account will be displayed. Select the card and Proceed.

Enter your card details. and proceed. Verify your Card detail and click on Pay.

By OTP on both the Mobile Number

You will get OTP and a Reference no on both old and new mobile no. Now you need to send SMS within 4 hrs from both Mobile numbers to 567676 in this format :-

             ACTIVATE <8 digit OTP value> <13 digit reference number>

Thats it, your new mobile no will be updated immediately. A successful message will also displayed on your mobile number.

IRATA : Internet Banking Request Approval through ATM

After entering your card details and click on pay this message will be displayed on your screen:-

“Thanks for registering mobile number with us. The status of your request is pending. Kindly complete the registration process according to the option selected by you. Click here to see the guidelines for process completion.”

A SMS containing “Reference No. for Change/Update mobile number is : UMXXXXXXXXXXX and your IRATA reference number is XXXXXXXXXX” will be sent by INB system on your new mobile number.

Visit any SBI ATM, swipe your card > Select Service Tab > enter your PIN. >Other > Internet Banking Request Approval

Enter 10 digit reference no that you received by SMS. On successful completion of the process your mobile no will change. Then A successful message will also displayed on your mobile number.

Approval through Contact Centre

After entering your card details and click on pay this message will be displayed on your screen:-

“Thanks for registering mobile number with us. The status of your request is pending. Kindly complete the registration process according to the option selected by you. Click here to see the guidelines for process completion.”

A SMS containing “Reference No. for Change/Update mobile number is : UMXXXXXXXXXXX” will be sent by INB system on the new mobile number.

Bank’s Contact Centre person will call you within 3 working days on your new mobile no. Keep in mind Before sharing any personal details Kindly ask for the reference number from Contact Center person ( This way you will know that the caller is really from SBI ) Do not share your Reference No with anyone. Contact Center will verify your identity over call by asking certain information. On successful completion of the process your mobile no will change.

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Antoni Dmello
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Antoni Dmello

The new requirement for online banking is to verify the mobile number through OTP in the very first step so there is no way to go to STEP 2 as it does not display on the screen.

Please advise.

Thanks

NonTech
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NonTech

Thanks for your comment. As i checked again there is no such requirement. you can simply login with your username and password ( on SBI website, not APP ). Let me know if you face similar problem again.